Frequently asked questions

1. Do I need a Motor Trade policy?
2. Do I need to tell you if there are any changes to my business?
3. How soon can you cover a new vehicle?
4. How do I notify you of new vehicles and vehicles that have been sold?
5. How can I buy a Pitstop policy?
6. Can I pay by instalments?
7. Who is entitled to drive vehicles on my Motor Trade policy?
8. I want to travel abroad. Do I need a green card?
9. Will I be able to drive my cars for private use?
10. Can I protect my Motor Trade bonus?
11. Can I change the level of cover my policy provides during the period of insurance?
12. What types of vehicle can be covered under my Motor Trade policy with Pitstop Motor Trade Insurance?
13. Why do I need to provide you with copy driving licences?

1. Do I need a Motor Trade policy?
   If you have customer’s vehicles in your care, custody and/or control for the purpose of carrying on your business in the motor trade, you probably need a Motor Trade Road Risks policy. It will allow you to road test, collect or deliver a vehicle prior to and immediately after repair, service, valeting, MOT test or other work on the vehicle.
   
   If you are involved in vehicle sales, it covers vehicles you have acquired for trade purposes whilst being collected and/or delivered immediately after purchase or immediately prior to sale. It can also cover accompanied demonstration use.
2. Do I need to tell you if there are any changes to my business?
   Yes, any changes that may affect your insurance must be notified to us as soon as possible. If you are in doubt, give us a call to be certain. Click here to Contact us.
3. How soon can you cover a new vehicle?
   Cover is effective immediately, provided that your policy gives cover for the vehicle involved. It is your responsibility to notify us of this vehicle for MID purposes. Click here to find out how to notify us.
4. How do I notify you of new vehicles and vehicles that have been sold?
   You are able to notify us of vehicles via the Pitstop website by:
   
   • Submit details using our on-line form.
   • Speak to one of the Administration team on 08707 87 00 55 (Option 3)
   • Email us at fyfe.csvehicles@uk.rsagroup.com
   • Fax your vehicle details to 08707 87 35 10
5. How can I buy a Pitstop policy?
   Speak to our Sales Team on 08707 87 00 55 (Option 1) to get a free quote and arrange cover. We take payment over the phone for immediate cover and offer a range of payment options with 0% interest. You can also use our online quote enquiry form and we will call you back.
6. Can I pay by instalments?
   Yes, you can pay over 3, 6 or 12 interest free monthly instalments. Click here for details of our Payment Options
7. Who is entitled to drive vehicles on my Motor Trade policy?
   All policies cover only “named drivers”. There is only cover for drivers that are named on your policy. You can have up to 7 named drivers, including yourself. Call us on 08707 87 00 55 (Option 3) if you want to add or delete a driver.
8. I want to travel abroad. Do I need a green card?
   Provided you are travelling to an EU country, the minimum legal requirement applies. This may not be the same level of cover you have in the UK. To enable us to provide your usual level of cover you must request an extension of cover and advise us each time you travel outside of the UK. Please call our Customer Service team on 08707 87 00 55 (Option 3) for any foreign travel requests or enquiries.
9. Will I be able to drive my cars for private use?
   If you are unsure on vehicle restrictions, please call our Customer Service team on 08707 87 00 55 (Option 3).
10. Can I protect my Motor Trade bonus?
    Yes, we are able to provide Protected No Claims Bonus. Please contact our Customer Service team on 08707 87 00 55 (Option 3) if you would like a quote to add this.
    
11. Can I change the level of cover my policy provides during the period of insurance?
    Yes. Any increase or decrease in cover will affect your premium. Call us to find out more.
12. What types of vehicle can be covered under my Motor Trade policy with Pitstop Motor Trade Insurance?
    Vehicles must be the property of the policyholder – we cannot cover vehicles owned by an employee or spouse. There are also certain restrictions on the type of vehicle that can be covered and the extent of cover available for certain types of vehicle. We will explain any relevant restrictions as part of our quote. If you already have a policy with us, your policy schedule will include details of the restricted vehicles.
13. Why do I need to provide you with copy driving licences?
    The issue of fraud in the motor insurance market generally is well publicised. One way we can help protect you from the cost of this is by requesting a copy driving licence for all drivers insured on one of our policies. Please help us by providing these promptly when requested to do so.